Due to our made to order model, our processing time is 10-14 business days, prior to shipping. You may experience delays out of our control once your order has shipped due to Covid-19.
We have a Local Delivery option for select areas of the Greater Toronto Area. If your address qualifies, you will be shown the option at checkout. The fee is $5.00
We now offer a Free Pickup Option - This is a great option for our customers in the Greater Toronto Area. Select this option at checkout. You will receive a notification and pickup address once your order is ready. Please note our pickup location is in the DON VALLEY PARKWAY AND EGLINTON AREA, TORONTO, ONTARIO, CANADA.
Please be sure to only select PICKUP if you can pick up your order. If you select in error or would like to change to your order being shipped, we will invoice you the shipping amount for your location. This amount must be paid BEFORE your order will be sent out.
We do not offer refunds or free shipping to customers who select pickup by accident and cannot cover their shipping cost. Please reach out to us before confirming your order if you have any questions.
It is the customers responsibility to ensure the name and address for the order is correct. If you notice a mistake in your address please notify us immediately. Please be sure to include a buzzer number if necessary.
Shipping is calculated at checkout and varies depending on your location.
We offer FREE SHIPPING on Canadian orders of $200 or more.
We currently ship with Canada Post. Each item will come with a tracking number. You will be notified by email when your order is sent out. You may track your package via the Canada Post website.
We do not ship Saturdays, Sundays or Holidays.
International Shipping is calculated at check out.
Please be aware that we are not liable for customs clearance fees in your country, nor are we responsible for holding times of packages by customs.
The prices on our online store do not include relevant duties and other customs charges you may incur when purchasing and importing to your country.
These costs are determined by your local customs office and are outside of our control. We recommend you familiarize yourself with your country's customs charges and levies prior to placing an order. You can use dutycalculator.com to help.
We are not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs/duties/taxes. Please keep an eye on your shipment when your tracking number is provided to avoid delays.
We are not responsible for any lost packages once we have turned the item over to the shipping company, we will do our best to provide you with information to help you recover your item.
PLEASE NOTE: If you choose to reject/refuse delivery due to customs fees there will be a $30 return fee deducted from your refund to cover return shipping due to your refusal.
We cannot ship to PO or APO boxes
HOW LONG WILL MY PACKAGE TAKE?
DUE TO COVID-19 YOU MAY EXPERIENCE LONGER THAN NORMAL SHIPPING TIMES.
Orders will typically be delivered within 2-5 business days from the ship date for for orders in Canada, this does not include rural areas. We are not responsible for any delays from the postal company once the package is out for delivery.
For international orders, please check your tracking number for estimated ship times.
Once items are shipped it is the responsibility of the postal service to ensure packages are delivered. No refunds will be issued for lost packages.
WHERE IS MY PACKAGE?
Your order may take the entire 14 business days to complete before we ship depending on our order volume. Please wait until the 14th business day has passed before inquiring about your order.
It is the customers responsibility to ensure the name and address for the order is correct. If you notice a mistake in your address please notify us immediately.
If your package has not been delivered according to the time estimated and is still listed as “processing or out for delivery” please give it an extra day or two to arrive. If more than 2 days past an out for delivery notice has passed or it never arrives, please contact Canada Post with your tracking number to open a claim, then notify us.
If your package says delivered but has not arrived, please look out for any attempt to deliver notices. If you cannot locate your package or it has taken an unreasonable amount of time to be delivered, please contact Canada Post and open a claim, then notify us . We are not responsible for any loss or delays on the part of the shipping company. We will do our best to assist you in recovering your item if possible.