MADE TO ORDER
WHAT IS MADE TO ORDER?
Our Long Robes are made to order, as they are customized by height. It is the customers responsibility to read and understand the below information before proceeding to order a Made To Order Item. Each item may have a different order processing times, please read the product page carefully. Please contact us prior to placing your order if you have any questions.
When you order a Made To Order item from TAJ CHARLES, the item is created just for you!. Your card is charged when the order is placed, so that your item can be put into production.
Items ship within 8-10 business days of ordering. If your item is delayed for any reason, you will be notified. For more information please contact us. We will also let you know when a product has sold out.
If your ship date changes, you will be notified immediately. We strive to get your pieces to you as quickly as possible.
HOW CAN I PRE ORDER?
On the product page, in the bar please enter the SIZE AND LENGTH you would like. We carry size XS - XXXL in most styles. Before ordering, please view our SIZE CHART , for sizing, length options and sizing tips. There may be other variations to choose from such as colour, please ensure you have made the correct selections. Please contact us for any questions about sizing or ordering. Add to cart and check out! If you would like to order multiple sizes/items, please repeat the process for each size you plan to buy before you check out.
CAN I CANCEL MY MADE TO ORDER ITEM:
You cannot cancel a made to order item once the order has been placed. Please see our return/refund policy for what options are available to you once you receive your order.
WHAT IF I NEED ANOTHER SIZE IN A MADE TO ORDER ITEM:
Should you need a different size please contact us as soon as possible. We will do our best but can’t guarantee a size change.
WHAT IF I NEED MY ITEM IN A RUSH?
Please contact us before placing your order to discuss options for rush orders.
The made to order structure allows us to ensure your long robes are the perfect length for you. We do our best to produce our garments in a way that creates as little waste as possible, maximizing the use of our fabrics and committing to recycling or finding new use for materials that are not used.